Policy and Transparency

Most cleaning companies hide their policies in fine print or make you hunt for answers when issues come up.

We do the opposite.

We want you to know:

When expectations are clear from the start, trust comes naturally.

Satisfaction Guarantee

What it covers:
Every clean is backed by our 100% Gold Standard Guarantee. If anything doesn’t meet your expectations, we’ll return and re-clean the area at no extra cost.

When you need this:
If a clean isn’t up to standard, if something was missed, or if you’re not completely satisfied.

Read the full Satisfaction Guarantee

Cancellation & Reschedule Policy

What it covers:
How much notice we need, what happens with late cancellations, how to reschedule, and what to do in emergencies.

When you need this:
If plans change, you need to move your appointment, or life throws you a curveball.

Read the full Cancellation & Reschedule Policy

Damage Handling Policy

What it covers:
How our insurance works, what’s covered if something gets damaged, how to report an issue, and what happens next.

When you need this:
If something breaks or gets damaged during your clean, or if you want to understand our insurance before booking.

Read the full Damage Handling Policy

Eco / Low-Tox Cleaning

What it covers:
What products we use by default, when we use stronger cleaners, and how our approach keeps your home safe for kids and pets.

When you need this:
If you have allergies, sensitivities, pets, young children, or specific product preferences.

Read the full Eco/Low-Tox Cleaning

Boutique Cleaning Model

What it covers:
How our cleaners are screened, what our insurance covers, how same-cleaner continuity works, and what makes our service different.

When you need this:
If you want to understand how we vet cleaners, why consistency matters, and what “boutique” actually means in practice.

Read the full Boutique Cleaning Model