Home Style Cleaning is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We understand that our work takes place inside private homes. Respect for privacy is central to how we operate, not just a legal requirement.
This Privacy Policy applies to personal information collected through our website, booking systems, communications, and during the provision of our cleaning services.
What Is Personal Information?
Personal information is any information or opinion that identifies, or could reasonably identify, an individual. This may include names, addresses, phone numbers, email addresses, payment details, and other information necessary to provide our services.
What Personal Information We Collect
The personal information we collect depends on how you interact with us. This may include:
- Name
- Residential address and service address
- Phone number and email address
- Booking and service details
- Payment and billing information
- Feedback, enquiries, or complaints
- Any specific instructions relating to your home or service preferences
For staff and contractors, we may also collect information necessary for employment, vetting, insurance, training, and legal compliance, including identification, police checks, and contact details.
We only collect personal information that is reasonably necessary to operate our business and deliver our services.
How We Collect Personal Information
We may collect personal information when you:
- Request a quote or make a booking
- Contact us by phone, email, or online enquiry
- Use our website
- Provide feedback or lodge a complaint
- Apply for employment or contract work with us
Where possible, personal information is collected directly from you.
How We Use Personal Information
We use personal information to:
- Provide and manage cleaning services
- Communicate with you about bookings, changes, or service updates
- Process payments securely
- Maintain quality control and service standards
- Respond to enquiries, feedback, or complaints
- Improve our services and customer experience
- Meet legal, regulatory, and insurance obligations
We do not use personal information for purposes unrelated to our services without your consent, unless required by law.
Privacy Inside Your Home
We recognise that our services take place in private spaces. Our cleaners are trained to respect confidentiality and discretion at all times.
- We do not access personal belongings unnecessarily
- We do not photograph homes or personal items without explicit consent
- We do not discuss client homes, routines, or personal matters outside of work requirements
- Information about your home, access arrangements, or routines is treated as confidential
Respect for privacy is a core operational standard at Home Style Cleaning.
Disclosure of Personal Information
We do not sell or rent personal information.
Personal information may be disclosed only where necessary to:
- Our trained staff and contractors for service delivery
- Payment processors for secure transaction handling
- IT and booking system providers
- Insurance providers or professional advisors
- Regulatory authorities if required by law
All third parties are required to handle personal information in a manner consistent with privacy obligations.
Website Data and Cookies
When you visit our website, we may collect limited information such as IP address, browser type, pages viewed, and time spent on the site. This information is used for analytics and website improvement and does not personally identify you.
Our website may use cookies to enhance functionality. You can disable cookies through your browser settings, though this may affect website performance.
Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.
Personal information may be stored:
- In secure electronic systems
- In password protected databases
- With trusted third party service providers
Access to personal information is restricted to those who require it to perform their duties.
When personal information is no longer required, it is securely destroyed or de-identified in accordance with legal obligations.
Access and Correction
You may request access to the personal information we hold about you or request corrections if the information is inaccurate, incomplete, or out of date.
Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe and may require verification of identity before providing access.
Direct Marketing
We may send service related or promotional communications if you have requested or consented to receive them. You can opt out at any time by following the unsubscribe instructions or contacting us directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The most current version will always be available on our website.
Complaints
If you believe your privacy has been breached or you have concerns about how your personal information has been handled, please contact us directly.
We take privacy concerns seriously and will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Contact Us
For privacy related enquiries, access requests, or complaints, please contact:
Phone: (07) 3073 2625
Accounts & Billing: 0422 554 020